Refund Policy

1. General Policy

Due to the nature of professional services, refunds are handled on a case-by-case basis. All payments compensate for time invested, expertise provided, and work completed.

2. Upfront Payments & Deposits

Upfront payments and deposits are non-refundable as they secure your project slot and compensate for initial planning, research, and opportunity cost of turning down other work.

3. Project Cancellation by Client

If you choose to cancel a project:

• Before work begins: Deposit is non-refundable. Any additional payments may be refunded minus administrative fees.
• During development: Payment is due for all work completed up to the cancellation date, plus a cancellation fee of 20% of remaining project value.
• After delivery: No refunds are available once the final product has been delivered.

4. Service Termination by Developer

If Hadronsoft terminates the project:

• Full refund of any unearned prepaid amounts
• Payment for all work completed up to termination date
• All client deliverables will be provided upon final payment

5. Consulting & Hourly Services

For consulting services and hourly work, all time logged is billable and non-refundable. Hours are tracked transparently and reported to you regularly.

6. Revision Requests

Projects include a specified number of revisions as outlined in your agreement. Additional revisions beyond the agreed scope will be billed at the standard hourly rate.

7. Performance Guarantees

While we strive for excellence, we cannot guarantee specific business outcomes such as:

• Specific revenue or sales figures
• Search engine rankings
• User acquisition numbers
• ROI on marketing campaigns

These outcomes depend on numerous factors beyond our control, including market conditions, your business strategy, and ongoing maintenance.

8. Third-Party Services

Costs for third-party services (hosting, domain names, APIs, premium plugins, etc.) are not refundable and will be billed separately or charged directly to you.

9. Warranty Period

All projects include a warranty period of 30 days from delivery for bug fixes and technical issues related to the work performed. This is a service guarantee, not a refund policy.

During the warranty period, any defects will be corrected at no additional cost. New features or changes to requirements are not covered under warranty.

10. Dispute Resolution

If you are not satisfied with our services:

1. Contact us immediately to discuss your concerns
2. We will work to address and resolve the issue
3. If resolution cannot be reached, we may offer partial refund or credit as appropriate
4. All disputes will be handled in accordance with our Terms of Service

11. Chargebacks

Unauthorized chargebacks without prior communication may result in:

• Immediate termination of services
• Collection actions for unpaid amounts
• Legal action if necessary

12. Modifications to This Policy

We reserve the right to update this Refund Policy at any time. Changes will apply to projects commenced after the effective date of the updated policy.

13. Contact Us

If you have questions about this Refund Policy or wish to discuss a refund request, please contact us at:

• Email: [email protected]
• Phone: 910000000000

We typically respond to all inquiries within 24-48 business hours.