Maintenance & Support
Monthly retainer support covering bug fixes, security patches, dependency updates, performance monitoring, and feature additions. Your product, always healthy.
Your Product, Always Healthy
Bug fixes, security, performance, features — monthly retainer support so you can focus on growth.
Bug Fixes & Hotfixes
<24h SLA for critical bugs. Root cause analysis, regression tests, and prevention measures.
Security Patches
Dependency scanning, CVE monitoring, automated updates, penetration testing coordination, and compliance.
Dependency Updates
Weekly minor updates, monthly major updates, breaking change mitigation, and compatibility testing.
Performance Monitoring
APM (Datadog/New Relic), Core Web Vitals, database slow queries, memory leaks, and capacity planning.
Uptime & Alerting
99.9% SLA, multi-region checks, incident response, on-call rotation, and postmortem documentation.
Database Maintenance
Vacuum/analyze, index optimization, backup verification, replication lag monitoring, and migration support.
Infrastructure Health
K8s cluster health, cert renewal, DNS, CDN cache, secrets rotation, and cost optimization reviews.
Feature Additions
Small enhancements, config changes, feature flags, A/B test setup, and technical debt reduction.
Every Plan Includes
Monthly Retainers
No hourly billing. Predictable cost. Scale up/down anytime. GST (18%) extra.
Essential
- Bug fixes <24h
- Security patches
- Dependency updates
- Uptime monitoring
- Monthly report
- Email support
Professional
- Everything in Essential
- <4h critical SLA
- Performance monitoring
- DB maintenance
- Feature additions (10h/mo)
- Slack support
- Quarterly review
Enterprise
- Everything in Professional
- <1h critical SLA
- 24/7 on-call
- Unlimited features
- Dedicated engineer
- SLA guarantee
- On-premise support
Have Questions?
Production downtime, data loss, security breach, payment failure, or user-facing feature completely broken. We define severity levels together during onboarding.
Yes, read access to repository and staging environment. Write access for deployments. We sign NDAs and follow your security policies.
Yes. We audit first (included in first month), document architecture, set up monitoring, then provide ongoing support. One-time onboarding fee may apply.
Retainer includes small features (config, UI tweaks). Larger features are scoped separately at fixed price. We prioritize based on your roadmap.
3 months minimum for Essential/Professional. 12 months for Enterprise. Month-to-month after minimum with 30-day notice.
Keep Your Product Running
<2h critical response. 99.9% uptime. 50+ apps supported. No hourly billing.